Julie B Jao

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#5710504 
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Flawed sunglasses

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1.0
Revolve - Flawed sunglasses
Revolve - Flawed sunglasses - Image 2
Revolve - Flawed sunglasses - Image 3
They sent me what I believe to be fake sunglasses. They were noted as a customer return and did not come with the cleaning cloth nor any paperwork. They are uneven and not the same size lens on each lens, so I will need to get them authenticated. But that is not the issue--the issue is the company lied to me via email and said the item was shipped from the brand to them to me. Not possible if they were a customer return, as noted on the product page, sales page, and order email. This to me indicates a bigger problem where the company lies to customers. Their luxury company had lied to me once about a zimmermann dress, stating that 0 and 0p were the same size (they are not)
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Loss:
$525
Pros:
  • Fast shipping
Cons:
  • Lied to me via email

Preferred solution: Full refund

User's recommendation: be wary of business that lie

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Anonymous
map-marker Royse City, Texas
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#5545222 
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Order was canceled by Tevolve..

I sent a gift and didn't see email to verify address. So gift was never delivered..Numerous emails are for Revolve marketing and I didnt d expect I would have to verify the address for a gift or it would not be delivered..
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Joy W Dux
map-marker Charlotte, North Carolina
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#5172843 
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Return item

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5.0
Return because item was to small The young lady that helped me was very pleasant and helped me immediately and efficiently!!
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Pros:
  • Styles
Cons:
  • Price

Preferred solution: Full refund

User's recommendation: Recommend Revolve

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Hareem Vjb
map-marker Cerritos, California
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#1034234 
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Https://www.trustpilot.com/reviews/58ede2b7f32d0d0a9cd6cbd6

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1.9
I returned two faulty items to Revolve which I purchased from them online along with a copy of the receipt attached. One of the items had not even been worn and still had the tags on the garment and one had been worn once. I have had other problems with this particular brand when purchased from Revolve but never when I purchase from the company direct which makes me think they are selling rejects. I requested a full refund due to the poor quality of the items and I would have even accepted accepted a store credit but I was told by the Customer Service Department to either contact my credit card company for a refund or the company direct. I pointed out this was not correct as my contract was with Revolve; I heard nothing from them so I contacted them for an update on my returned items. I was told they had been returned to me but what Revolve had failed to do was return it to the correct address. I had emailed them on the 30th March 2017 to tell them of a change of address but they posted it to my old address on the 8th April 2017. Even though I have forwarded them the email advising them of my change of address thy state they have not received it and when I forwarded it to them they accused me of amending the email. I have now made a complaint against Revolve with the State of California Department of Justice. I advise all customers to avoid this company and purchase from elsewhere. Their clothes are of a poor quality and even concerns me that they are rejects. Their Customer Service staff are rude and unhelpful with after care lacking; spend you money with a company where it is appreciated. Edit
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Loss:
$296
Cons:
  • Customer service
Reason of review:
Bad quality
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2
Resolved
Hareem Vjb
map-marker Hong Kong, Hong Kong
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#900203 
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Resolved: Faulty Goods!

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2.0
I returned a Gypsy 05 Smalti Long Sleeve Mini Dress which I purchased from them online (a copy of the receipt was attached). The price of the product was 1028.50 HKD. This item has been worn once and cleaned as per the instructions on the label but the material has bobbled and pilled. This is the second time I have had to return a Gypsy 05 dress to them for exactly the same reason. I certainly would not have expected this to happen a second time. I requested a full refund of the sum of 1028.50 HKD's or a store credit due to the poor quality of this item and the company's failure to monitor the standard of its products but they have refused.
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Loss:
$132
Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

Comment
Helpful

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